elroy head dot com blog: Adventures in Tech Support II: The Phone Call

Adventures in Tech Support II: The Phone Call

Published Wednesday, April 12, 2006 by Mike A. | E-mail this post

Wednesday morning, 8:30AM. I check the poor little white box to see if it works.

No false-alarms today; it's the three blood-red evil lights of doom. Sigh.

Phone-in-hand, I start to dial nervously. I hate these kinds of calls.

Play-by-play:

Xbox 360 support. I press 1.
Console help. 1 again.
The friendly voice tells me to have my serial number ready. I do this.
I think I hear some faint mumbling. The radio?

A voice! I forget his name. He hears my plea and looks up my info. I explain I've had it since launch, which doesn't phase him. I'm told to wait while he "looks up what we need to do here."
He comes back and transfers me to somebbody who handles orders to the US. Apparently he only does orders to the UK. hahaha :(

Melanie. I can't hear her typing. She's funny, but it's like she's delaying.
While I'm making the call, the 360 rests next to me. It looks sad. :(
She gives me a reference number, and we're done.

What? We're done?

I hang up, slightly confused. I know they got my address from the serial number. COuld they have used that to link to my credit card number to charge me the $110 I'm going to end up paying because I didn't buy the warranty within 10 days of when I purchased it, which was launch day? I don't know. I'm trusting them with so much, which kinda creeps me out.

Let's see where this takes us.

Previous Chapters:
Chapter I: The Shocking Revelation

Labels: Adventures in Tech Support, Xbox 360